TDCX
Business Analyst
Dec 2022 - Present
- Prepares and analyses daily, weekly, and quarterly reports and presentations on Key- Performance Indicators (KPI) and other statistical data in IT digital sales.
- Presents relevant data in easy to understand formats or dashboards to aid in timely decision making.
- Prepares internal auditing and performance related pay (PRP or variable pay) of the team for finance department.
- Runs and analyses reports with the result of discussing and making recommendations to program manager for adjusting targets to meet productivity goals.
TalentLabs
MySTEP Trainee - Management Associate
June 2022 - Oct 2022
- Worked with Business Development and Partnership team to accelerate revenue and growth.
- Monitored projects to ensure that milestones and performance indicators were met as per the agreed time frame.
- Facilitated students' learning process pre-, post- and during courses.
- Cleaned and analysed dataset using spreadsheet and Python to provide insights to the company.
ESL Gaming
Tournament Admin
Jan 2022 - Jul 2022
- Recorded the outcome of live tournament.
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Made sure players stick to rules and handed out penalties if any rules were broken.
- Worked on protests or supports during on stage or in-game.
- Contacted players via discord or other channels to provide clarifications or other communications related to the tournaments.
- Created tournament brackets.
Adapt Enrichment Center
Behavioural Therapist
Jan 2021 - Jan 2022
- Developed a learning plan (IEP) based on each students' skills with supervisors which resulted in each student improving in certain target skills.
- Updated supervisors and the team of 5 on the student's learning progress which enable the team to introduce new topics or programs for the student.
- Organised and recorded files for easier access for the team by storing them online and on files for each individual student.
Autism Link
Intern
Sept 2020 - Nov 2020
- Assisted therapists in 1-1 individualised program and in a class of 6 by providing extra assistance to help student reinforce learning concepts presented by the therapists.
- Assisted in preparation of materials for lessons such as worksheets and play materials for a classroom that consist of 5 students in a day.
KPMG Business School Malaysia
Vacation Trainee
May 2019 - Jul 2019
- Assisted the L&D (learning and development) coordinating team and supported all technical, non-technical and technology based learning programs such as Virtual Classroom (VC) and webinar which resulted in the classes running smoothly.
- Maintained accurate staff training records in the Global Learning Management System(GLMS) that enabled other staffs to find and read the records easily.
- Performed other administrative duties.